Covid-19: A quick update from Boden

Hello,

I hope you and your families are keeping safe and well, and you’re squeezing those that you can. I just wanted to give you a quick update about where we’re at here at Boden, and answer some questions you might have.

Johnnie Boden

Keep calm and squeeze the ones you love

*If you can. We really hope you can.

The Boden warehouse, Johnnie Boden and Boden packaging

How are you looking after your workers?

Our London and Boston office staff are now working from home and we have closed our shops. 

In line with the UK/US government and World Health Organisation guidelines, our warehouse teams in Leicester and Pennsylvania are now working under careful new protocols. We have introduced extra, thorough cleaning between shifts with a longer changeover gap between them. We have also changed shift patterns, so only a third of the team is on-site at any time to ensure there is plenty of space for social distancing. Everyone coming in has volunteered to do so and is receiving normal pay. For those not currently working, we have continued to support them through the government schemes available.

How can I get in touch?

Our phone lines are temporarily closed, but you can still contact our friendly Customer Service team via email (cservices@boden.co.uk) or on the live chat on our website.

Are you still delivering?

We are still sending out spotty parcels of joy, however these may take longer to get to you than usual. 

What’s your returns policy?

As always, we offer a no-quibble 3-month return policy. If, due to the current situation, you won’t be able to return your parcel in that time please don’t panic – we will be allowing extra time for returns.

What’s your exchange policy?

We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. You can place a new order for the item you wanted using your original offer code. If you don’t have the code, enter a note into the ‘Other instructions’ section of our checkout page saying it’s an exchange replacement, along with your original order number and our team will apply the offer for you.

How are you making deliveries safe?

The current advice is that it is safe to receive parcels, although we do recommend washing your hands after handling one. Our carriers suggest you choose a safe place for your parcel to be delivered and you can request a ‘contact-free’ delivery by popping this in the ‘other instructions’ box of checkout or through your tracking information.

Are all your products still available?

At the moment, we have good availability on most styles. We’re working closely with suppliers to manage our upcoming summer and autumn ranges.

To the NHS with love from Boden

We’re partnering with Helpforce, a big-hearted charity, who coordinate initiatives to help make the lives of NHS staff and patients better. Together, we’ll be donating our lovely clothes to those that need them, from nightwear for NHS workers who can’t return home at the end of their shift, to clothes for recovered patients to wear when they leave hospital. Find out more about their brilliant work and how you can help here

To the NHS with love from Boden

Clothes that last

Check out our sustainability page to read about our 365-day quality promise and how we make your clothes responsibly.

Learn more