Delivery

To ensure the health and safety of our team, our spotty parcels are taking a little longer than usual to reach you. You can see our new estimated delivery times below.

  • I LIVE IN THE EU. WHO PAYS THE DUTY AFTER 31st DECEMBER 2020?

    Customs Fees – All parcels are sent from our warehouse in the UK.  These parcels are subject to import regulations which can incur duties and taxes levied as the parcels enter the country. Our systems are designed to settle this duty on your behalf wherever it applies. However in the (hopefully) very rare event that you, rather than us, are charged  import duties or fees for customs clearance, please let us have proof of payment (and the customs paperwork showing that the charges relate to a Boden parcel) and we'll gladly reimburse you.

    Please note parcels may be subject to cross-border inspections by customs authorities.

  • DOES BREXIT MEAN MY PARCEL WILL ARRIVE LATE?

    Things are going to be a little different from January 2021 onwards, but we’re working hard with our delivery companies to get everything out to you as quickly as possible. Unfortunately, delivery may take slightly longer than usual, but please check our up-to-date delivery information below.

  • WHERE DO YOU DELIVER & WHAT ARE YOUR DELIVERY OPTIONS?

    From January 2021, there are a few new bits of information to bear in mind.  If your order is to be delivered to the EU, you can shop on this website.  Please see our delivery options below.

    European Delivery

    Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, France, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Turkey and Vatican City State (Holy See).
    Delivery Type  Working Days  Cost
    Standard 6 - 8 €6.50
    Premium 3 - 5 Temporarily Unavailable

    If you decide to shop through boden.co.uk and select an EU delivery address at checkout, you will be redirected through to our international section. Your order will go through our third-party partner and you will see that your payment method is charged by **Global-e/Boden**.

  • HOW DO I CHANGE MY DELIVERY ADDRESS?

    If you would like to change your address in your online account, please proceed to the ‘My account’ section, followed by the ‘Address book’.  Once here, you can edit an address by clicking on the pencil icon, and following the on-screen instructions.  After this, please be sure to assign the ‘Delivery’ tick box to the correct address!

    If you have already placed your order, please contact us via web chat, or through our contact us page with your order number to hand, and we will see what we can do for you.

  • WHAT IF I'M NOT IN WHEN YOU MAKE A DELIVERY?

    Don't worry. The nice man or woman who delivers your order will leave a card with instructions on what to do next.

  • WHERE IS MY ITEM?

    It may be that your item has experienced a delay, so please check your order history for a few more details. This can be found in your online account, as long as you were signed in when you placed your order. Your delayed item should still be reserved for you, and will be sent as soon as possible.

    If you don’t have an online account and have already received part of your order, please check the paperwork included in your parcel.