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EXCHANGES

Our exchange service is temporarily unavailable. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. See more info below.

  • DO I HAVE TO PAY FOR POSTAGE IF I WANT TO EXCHANGE AN ITEM?

    Our exchange service is temporarily unavailable. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. See more info below.

    You will have to pay for return postage yourself. However, we will happily post you out a different size or style for free. Sorry, but we're unable to offer exchanges on orders paid for via PayPal. 

  • WHAT IF I WANT TO EXCHANGE MY ITEM FOR SOMETHING CHEAPER OR MORE EXPENSIVE?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one. That seems fair to us. Sorry, but we're unable to offer exchanges on orders paid for via PayPal. 

  • HOW LONG DO I HAVE TO EXCHANGE ITEMS?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    For purchases made directly through Boden, we operate a no quibble returns policy and if you return an item within 3 months of receipt we'll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange (exchanges not available on PayPal orders), whichever you prefer.

    For more information, please refer to our returns policy.

     

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