EXCHANGES

Our exchange service is temporarily unavailable. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. See more info below.

  • HOW LONG DO I HAVE TO EXCHANGE ITEMS?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    For purchases made directly through Boden, we operate a no quibble returns policy and if you return an item within 3 months of receipt we'll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange (exchanges not available on PayPal orders), whichever you prefer.

    For more information, please refer to our returns policy.

     

  • HOW LONG WILL MY EXCHANGE TAKE?

    We've had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    It can take a while for parcels to reach us, up to 14 days from when you send them back in fact, so please allow this time before you get in touch.

  • WILL MY OFFER BE APPLIED TO MY EXCHANGE?

    We've had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    If you return your item for an exchange, your offer will be carried over to your new order (please note we cannot exchange items paid with Paypal).

    This is the same for any gift vouchers. However, if you used a promotional voucher and all items are returned, this will be deducted from your refund.

  • WILL I LOSE MY OFFER/VOUCHER IF I RETURN AN ITEM?

    Your offer will still apply, unless all of your items are returned, or you no longer qualify for the promotion (as outlined in the offer T&C’s). This is the same for any gift vouchers. However, if you used a promotional voucher and all items are returned, this will be deducted from your refund.

    If you return your item (for an exchange), your offer will be carried over to your new order (please note we cannot exchange items paid with Paypal). 

  • WHAT IF I WANT TO EXCHANGE MY ITEM FOR SOMETHING CHEAPER OR MORE EXPENSIVE?

    We’ve had to pause exchanges for now. Don’t worry, anything you’ve returned for an exchange will be automatically refunded.

    Any price difference will be refunded back to the original payment method, or charged according to the instructions you have given us on the returns form.

    Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.

  • DO I HAVE TO PAY FOR POSTAGE IF I WANT TO EXCHANGE AN ITEM?

    Our exchange service is temporarily unavailable. Don’t worry, anything you’ve returned for an exchange will be automatically refunded. See more info below.

    You will have to pay for return postage yourself. However, we will happily post you out a different size or style for free. Sorry, but we're unable to offer exchanges on orders paid for via PayPal.