To ensure the health and safety of our staff, our returns are taking a little longer to process than normal.
For purchases made through boden.eu we operate a no quibble returns policy and if you return an item within 3 months of receipt (although this is reduced to 14 days on sale goods), we'll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked. Sorry, but we're unable to offer exchanges on orders paid for via PayPal.
Earrings (where the internal packaging seal has been broken), swimwear (where the hygiene strips have been removed) and face covering products (where packaging has been opened) are non-refundable for hygiene reasons, unless they are actually faulty. With Cowshed products, if the product has been used or the seal has been broken then the whole set is non-refundable.
Just send the item back to us and, depending on your preferences and stock levels, we'll either exchange it or give you a full refund.
If you are sending your order back to us, please fill in and enclose the form attached to your delivery note. You can (if you like) let us know that you are going to send back the item by filling in and sending us the form found here, but it is not necessary to do so.
After this period, until the first anniversary of your order arriving, you can still return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been mauled by pets, drawn on by nephews, worn while decorating and so forth, don't qualify). So if you're not happy, we will give you account credit for the amount you paid for that item. Should anything spring a fault in the first 6 months, we will, of course, give you your money back.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
For international orders we have teamed up with ReBOUND to offer you the cheapest and most efficient returns possible. We still accept returns 3 months from your order and all the same conditions apply as UK returns. Click here to find out if you are able to use ReBOUND returns from your country and how long returns will take.
If you are returning goods for refund or exchange please send them to:
Good news though - if you live in one of the countries listed below, we've made returning your items even easier and cheaper through our partner, ReBOUND.
Reasons to choose ReBound:
- Completely stress-free: 93% of customers found ReBOUND 'very easy to use'
- Tracking on all return parcels, so they won't get lost at sea
- A 43% saving: on average, compared to your local post office
- One fixed price for returns - no matter how big your parcel is (full list below)
How do I return through ReBound?
1. Enter your order number
2. Select your return option
3. Complete payment - in your local currency
4. Print the returns label, attach it to your order and take it to the location you selected.
Country Tracked Post Parcel Shop Belgium €7.90 Cyprus €20.10 Denmark 70 DKK Estonia €11.90 Finland €14.00 Greece €20.85 Ireland €6.50 Italy €14.90 Netherlands €7.90
Portugal €7.90 €9.70 Poland €10.40 Slovenia €10.45 Slovakia €10.45 Spain €7.25 Sweden 118.50 SEK
If you are in the European Union and you cancel your order within 14 days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
If you paid for faster delivery, we will only refund the cost of standard delivery (if applicable). You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods).
You can just send the products back to cancel, but if you want to you can use the cancellation form here.
We try to process returns as quickly as possible, but it can take up to 14 days when we're very busy.